These terms set out the agreement between you and VirexNode Ltd when you order, use or pay for our web hosting services. They cover billing, fair usage of shared resources, acceptable use, and what you can expect from us.
These terms and conditions (the "Terms") govern your use of the web hosting services supplied by VirexNode Ltd, a company registered in England and Wales under company number 16431001, whose registered office is at 128 City Road, London, EC1V 2NX ("VirexNode", "we", "us" or "our").
By placing an order, creating an account, or using any part of our services, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, you must not use our services.
These Terms should be read together with our Privacy Policy, which explains how we handle personal data. Together they form the agreement between you and us.
If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have authority to bind that organisation, and "you" refers to that organisation.
If you are a consumer rather than a business, you have statutory rights under UK consumer law that these Terms do not affect, including your right to cancel described in section 6. Nothing in these Terms limits those rights.
To use our Services you must register an account and provide accurate, current and complete information. You must keep that information up to date, particularly your billing email address, because we use it to send invoices, renewal reminders, maintenance notices and security alerts.
You must be at least 18 years old to open an account.
You are responsible for keeping your account credentials confidential and for all activity that takes place under your account, whether or not you authorised it. You must tell us immediately if you believe your credentials have been compromised.
We may refuse an application, or close an account, where we reasonably believe the information given is false, where an account has been used to breach these Terms previously, or where we are required to do so by law.
We provide shared cPanel web hosting from a data centre in the United Kingdom. The specific allowances of your Plan — such as the number of websites, storage, and resource limits — are those shown on our hosting plans page at the time you order, and in your control panel.
Every Plan includes:
Our hosting plans do not include email hosting or mailbox services, and we do not provide domain registration or full DNS management. You will need to arrange these separately with a provider of your choice. Our support team can advise on pointing an existing domain to your hosting.
We may improve, modify or replace elements of the Services from time to time, for example by upgrading server software or changing the version of PHP available. Where a change is likely to materially reduce the Services, we will give you reasonable notice by email.
Prices are shown on our website in pounds sterling and exclude VAT unless stated otherwise. VAT will be added at the applicable rate where it is chargeable.
Where we offer a discounted introductory price — for example 50% off the first month — that discount applies only to the first Billing Period. Your Plan then renews automatically at the standard rate published at the time of renewal. The renewal price is shown clearly at checkout and in your order confirmation before you pay.
Hosting Plans renew automatically at the end of each Billing Period unless you cancel before the renewal date. We will attempt to take payment using the payment method on file. We send a renewal reminder to your billing email address in advance of each renewal.
If a payment fails, we will retry and notify you. If an invoice remains unpaid, we may suspend the Services. Accounts that remain unpaid may be terminated and the data deleted. We will always attempt to contact you before taking either step.
We may change our prices. Any change to the recurring price of your Plan will take effect from your next renewal, and we will give you at least 30 days' notice by email so that you can cancel if you do not wish to continue.
You may cancel your Plan at any time from your control panel or by contacting us. Cancellation takes effect at the end of your current Billing Period, and you will continue to have access to the Services until then. We do not provide pro-rata refunds for part-used Billing Periods except where stated below or where required by law.
If you are a consumer, you have the right to cancel within 14 days of entering into the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because hosting begins immediately, you expressly request that we start supplying the Services during the cancellation period, and you acknowledge that if you then cancel we may charge you a proportionate amount for the Services supplied up to that point.
In addition to your statutory rights, we offer a 30-day money-back guarantee on first orders of a hosting Plan. If you are not satisfied, contact us within 30 days of your first payment and we will refund the hosting charges for that Plan. This guarantee applies once per customer, applies only to hosting charges, and does not cover any third-party services, licences or setup fees purchased through us.
We are unable to refund charges where:
Following cancellation or termination we retain your account data for a short period, currently 14 days, to allow for accidental cancellation and for you to retrieve a copy of your Content. After that period the data is permanently deleted and cannot be recovered. You are responsible for taking your own copy of your Content before you cancel.
Our shared hosting Plans describe bandwidth and visitors as "unlimited". This means we do not meter them or bill you for overage in normal use. It does not mean the underlying hardware is unlimited. Shared hosting works because customers share the resources of a Server, so this fair usage policy exists to keep performance consistent for everyone on that Server.
Each Plan is allocated a share of server resources. Your current allowance and your live usage are always visible in your cPanel control panel under Resource Usage. Indicative allowances are:
| Resource | Essential | Professional | Enterprise |
|---|---|---|---|
| CPU | 1 core | 2 cores | 4 cores |
| Memory (RAM) | 1 GB | 2 GB | 4 GB |
| Entry processes | 20 | 30 | 50 |
| Concurrent processes | 50 | 75 | 100 |
| I/O throughput | 5 MB/s | 10 MB/s | 20 MB/s |
| Files (inodes) | 250,000 | 500,000 | 1,000,000 |
| NVMe SSD storage | 5 GB | 10 GB | 25 GB |
Brief spikes above these figures are normal and expected — a burst of traffic, a backup running, or a plugin update will not cause a problem. This policy is concerned with sustained usage that affects other customers.
Usage may be considered excessive where an account:
If your account consistently exceeds the resources available on your Plan, we will contact you and work with you to find the right home for your website. In most cases that means moving to a higher-tier Plan, or to a custom or tailored hosting solution sized around your actual usage. Outgrowing a Plan is a normal part of a website succeeding, and we would far rather help you scale than restrict your site.
Our aim is always to resolve resource issues with you rather than to interrupt your website. Ordinarily we will:
Where usage poses an immediate and serious risk to the stability or security of the Server or to other customers, we may act first and notify you immediately afterwards. We will always tell you what we did and why.
Storage is provided for the operation of your websites. It is not intended for general file storage, media archives, or as a backup destination for systems hosted elsewhere. We may ask you to remove material stored for those purposes, or to move to a Plan or solution that is designed for it.
You are responsible for everything hosted on or transmitted through your Account. You must not use the Services to store, publish, transmit or link to any material, or to carry out any activity, that:
We do not routinely monitor the content of customer websites, and we are not obliged to. Where we are made aware of material that breaches this policy, or are required to act by a court, regulator or law enforcement, we will investigate and take proportionate action.
If you become aware of a breach of this policy on our network, please report it to [email protected].
We take automated daily backups of hosting accounts and retain them on a rolling basis. You can restore from these backups yourself through your control panel, and our support team can assist.
Our backups are provided as a convenience and as part of our own disaster-recovery arrangements. They are not a substitute for your own backups. You remain responsible for keeping independent, off-server copies of anything you cannot afford to lose. We cannot guarantee that a backup will be available, complete, or recoverable in every circumstance.
You retain all ownership of your Content. You grant us only the limited licence necessary to host, store, transmit, back up and display that Content in order to provide the Services to you.
You are responsible for ensuring you have the rights to all Content you upload, and for complying with any laws that apply to it — including data protection law where your website collects personal data from your own visitors.
We aim to provide 99.9% network and server uptime in each calendar month, measured across our hosting infrastructure and excluding the circumstances listed below.
If we fall short of 99.9% in a calendar month, you may request a service credit against your next invoice:
| Monthly uptime achieved | Service credit |
|---|---|
| 99.0% to below 99.9% | 10% of that month's hosting charge |
| 95.0% to below 99.0% | 25% of that month's hosting charge |
| Below 95.0% | 50% of that month's hosting charge |
Service credits are the sole remedy for failing to meet this commitment. To claim, contact us within 30 days of the end of the affected month, giving the dates and times of the downtime you observed. Credits are applied to future invoices and are not payable in cash.
This commitment does not apply to downtime caused by:
Our technical support team is available 24 hours a day, seven days a week, for issues relating to the hosting platform — server configuration, control panel access, SSL, performance, backups and connectivity.
Support does not extend to development work on your website, such as building or debugging custom code, designing themes, or fixing third-party plugins. Where we can point you in the right direction we will, but we are not obliged to resolve issues that originate in your own Content.
We ask that you treat our team courteously. We may decline to continue a conversation, and in serious cases suspend an account, where a person is abusive towards our staff.
We can help move an existing website to VirexNode from another provider. Migration assistance is offered on a best-efforts basis and depends on the access, control panel and technologies used by your current host.
We will agree a migration window with you and take reasonable care throughout, but we cannot guarantee that every site can be migrated without change, or that there will be no downtime during DNS propagation. We recommend you keep your existing hosting active until the migration is confirmed complete and you are satisfied.
We may suspend or terminate your Services where:
Except where the issue is urgent or where we are legally prevented from doing so, we will notify you first and give you a reasonable opportunity to put things right.
You may terminate at any time in accordance with section 6. On termination, your right to use the Services ends immediately, and your data is handled as described in section 6.
We may also withdraw a service entirely by giving you at least 30 days' written notice, in which case we will refund any charges you have paid for periods after the service ends.
We maintain firewalls, network-level DDoS filtering, patching and monitoring at the platform level. Security of your own website, however, is a shared responsibility.
You are responsible for:
Where an account is compromised and is being used to attack others, send spam, or distribute malware, we may suspend it immediately to protect our network and other customers, and will work with you to clean and restore it.
The Services include third-party software such as cPanel and Softaculous. Your use of that software is subject to the relevant vendor's own licence terms. We are not responsible for third-party software defects, changes to its functionality, or its withdrawal by the vendor, although we will always try to give you notice of material changes.
Any applications you install through Softaculous, and any plugins or themes you add, are your responsibility to license, configure, maintain and secure.
All intellectual property rights in our website, branding, documentation and platform remain ours or our licensors'. Nothing in these Terms transfers any of those rights to you.
All intellectual property rights in your Content remain yours. If you believe material hosted on our network infringes your rights, contact us at [email protected] with details of the material and of your rights, and we will investigate.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
Subject to that, and to the extent permitted by law, we are not liable to you for:
Our total liability to you in connection with the Services in any twelve-month period is limited to the total charges you paid us for the Services in that period.
If you are a business, we exclude all warranties, conditions and terms implied by statute or common law to the fullest extent permitted. If you are a consumer, we supply the Services with reasonable care and skill as required by the Consumer Rights Act 2015, and this section does not affect your statutory rights.
If you are a business, you agree to indemnify us against any claims, losses, damages and reasonable legal costs arising from your Content, your use of the Services in breach of these Terms, or any claim that your Content infringes a third party's rights.
We process personal data in accordance with our Privacy Policy and with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Where your website collects or stores personal data about your own visitors, customers or staff, you are the data controller for that data and we act as a data processor on your behalf. In that role we process that data only to provide the Services, only on your instructions, and we apply appropriate technical and organisational security measures. Section 11 of our Privacy Policy sets out these arrangements in more detail.
You must ensure you have a lawful basis for the personal data you place on our servers, and that you have your own privacy notice in place where required.
We may update these Terms from time to time, for example to reflect changes in the law, in our services, or in how we operate. The current version is always published on this page with the date it was last updated.
Where a change materially affects your rights or obligations, we will give you at least 30 days' notice by email before it takes effect. If you do not accept the change, you may cancel before it applies and we will refund any charges covering the period after cancellation.
We are not liable for failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control. This includes power or network failures affecting the wider internet, failures of upstream providers or data centres, cyber-attacks of exceptional scale, fire, flood, severe weather, industrial action, epidemics, acts of terrorism, or the acts of government.
Where such an event occurs, we will notify you and take reasonable steps to minimise its effect. If it continues for more than 30 days, either of us may terminate the affected Services and we will refund charges covering the period after termination.
You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to another business, provided this does not reduce your rights.
These Terms, together with our Privacy Policy and your order confirmation, form the entire agreement between us and replace any earlier discussions or representations.
If any provision is found to be unlawful or unenforceable, the rest of these Terms continue in force.
If we delay in enforcing any part of these Terms, that does not prevent us from enforcing it later.
No one other than you and us has any right to enforce these Terms.
If something has gone wrong, please tell us. Email [email protected] with the word "Complaint" in the subject line, or write to us at the address in section 25. We aim to acknowledge complaints within two working days and to resolve them within 14 days, telling you if we need longer.
These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the country in which you live.
You can reach us in any of the following ways: